VANN VOSS FOR PREMIUM FILTRATION
$0.00 AUD
VANN VOSS FOR PREMIUM FILTRATION
Welcome to www.vannvoss.com.au (our Online Store, Site).
Vann Voss Pty Ltd (ACN 683767544) (we, us, our) offers you the opportunity to browse and purchase products through our Online Store, including filtered water bottles and related accessories.
These Terms and Conditions (Terms) govern your use of our Online Store, the products sold through it (Products), and form a binding agreement between you and us.
Please read these Terms carefully. If you have any questions about them, please contact us in writing at info@vannvoss.com.au before using our Online Store and purchasing our Products.
By accessing or using our Online Store and purchasing our Products, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1.1 By browsing, accessing, purchasing, or using the Products offered on our Online Store, whether or not you have purchased or engaged our Products either directly or indirectly, and irrespective of your capacity as an individual, employee, or business entity, you acknowledge that you have read and understood these Terms and agree to be bound by them.
2.1 We reserve the right, at our sole discretion, to change or amend any part of these Terms.
2.2 We will publish the updated Terms on our Online Store, and these will take effect on the date of publication.
2.3 Your continued use of our Products and Online Store constitutes your acceptance of the updated Terms.
2.4 If you disagree with any part of the updated Terms, you must discontinue using our Online Store and Products.
3.1 When you purchase our Products, we will require personal details to process your order. These details will be stored in our database. Please refer to our Privacy Policy for further information.
4.1 You must be at least 18 years of age to make a purchase from our Online Store. By placing an order, you confirm that you are at least 18 and that all information you provide is accurate and complete.
4.2 We grant you a non-exclusive, non-transferable right to access and use our Online Store for personal use only. Commercial use is prohibited without our express permission.
4.3 You agree not to use the Online Store to:
(a) Provide false or misleading information.
(b) Attempt unauthorized access to our Online Store or disrupt its functionality.
(c) Upload harmful software or engage in fraudulent activities.
(d) Violate any laws or regulations in using the Online Store.
5.1 We collect personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy, which can be found on our website.
6.1 Orders are placed by completing the order form on our Online Store.
6.2 Once submitted, orders cannot be cancelled unless expressly agreed by us.
6.3 Orders will be processed on business days in Victoria, Australia, Monday to Friday, excluding public holidays.
7.1 Any order you submit is subject to acceptance and product availability. Until the order is confirmed and payment processed, items in your cart are not reserved.
7.2 Payment is required at the time of ordering, and all charges will be processed at that time.
8.1 We may remove any item from sale or change product availability at our discretion.
8.2 If an item becomes unavailable or is incorrectly listed, we reserve the right to modify the availability or price of such items.
9.1 We may offer discounts or promotions, subject to their respective terms and conditions.
9.2 Promotions are limited to the time period stated and are subject to change at any time.
10.1 All prices are in Australian dollars (AUD) and include GST unless stated otherwise.
10.2 Delivery costs are calculated separately during the checkout process and are not included in product prices.
10.3 Prices are subject to change without notice, but confirmed prices at the time of purchase will apply.
11.1 We accept payments through various methods, including Visa, MasterCard, PayPal, and others available on the Online Store.
11.2 Payment is processed at the time of your order, and you agree to ensure sufficient funds are available for successful payment.
11.3 In the event of payment failure, we reserve the right to suspend or cancel your order.
12.1 We do not offer refunds for change of mind.
12.2 Refunds or cancellations will be considered on a case-by-case basis, and requests must be made in writing to info@vannvoss.com.au.
12.3 Nothing in these Terms limits your rights under Australian Consumer Law.
13.1 We do not provide warranties beyond those implied by law, including those under the Australian Consumer Law.
13.2 All Products are provided on an “as is” and “as available” basis.
13.3 We are not liable for any loss or damage arising from the use of the Site or our Products.
13.4 Delivery times are estimates only and may be subject to delays.
14.1 All content on our Online Store is protected by copyright. You may not use, copy, or distribute any content without our written permission.
14.2 Our trademarks and logos may not be used without our written consent.
14.3 You may not modify or reverse-engineer any part of our Online Store without express written permission.
For any questions or concerns regarding these Terms or our products, please contact us at:
Vann Voss Pty Ltd
Email: hello@vannvoss.com.au
Website: www.vannvoss.com.au
1.1 Vann Voss Pty Ltd (ACN 683 767 544) (we, us, our) recognises the importance of protecting the privacy of your personal information. We are committed to ensuring that your privacy is respected and maintained when using our services or visiting our website.
1.2 This privacy policy outlines how we collect, use, and protect your personal information. It also explains your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1.3 By using our website or services, you agree to the collection and use of information in accordance with this privacy policy.
1.4 If you do not wish to provide personal information to us, you may choose not to do so. However, please be aware that this may impact your ability to use certain features of our website or services.
2.1 Personal information is defined under the Privacy Act 1988 (Cth) as any information that can be used to personally identify you. This may include your name, contact details, address, and payment information.
2.2 The information we collect may directly or indirectly identify you. Personal information also includes sensitive information, such as health-related data or personal preferences if relevant to the services we provide.
2.3 We may also collect non-personal information that does not identify you, such as anonymous survey responses or aggregated website usage statistics.
3.1 We may collect the following personal information:
a. Your name;
b. Email address;
c. Phone number;
d. Postal or residential address;
e. Business or company name, if applicable;
f. Payment information (e.g., credit card details);
g. Date of birth;
h. Any other information necessary for the provision of our services.
3.2 We collect this information to:
a. Provide our products and services to you;
b. Process payments and deliver your orders;
c. Communicate with you about your orders and customer service requests;
d. Conduct research and improve our offerings;
e. Comply with legal obligations and ensure the smooth operation of our website and business.
4.1 We collect your personal information in the following ways:
a. When you place an order or make an enquiry through our website;
b. When you complete any forms on our website or contact us directly;
c. When you interact with us via email, phone, or social media;
d. Through your use of our website, which may include information collected via cookies or similar technologies.
5.1 If you choose not to provide personal information, we may not be able to provide you with our products or services or respond to your inquiries.
6.1 Our website uses cookies to enhance your user experience. Cookies are small files stored on your device that allow us to track your activity on our website and remember your preferences.
6.2 You can disable cookies in your browser settings, but this may limit your ability to use some features of our website.
6.3 We may also use third-party services, such as Google Analytics, to monitor site usage and improve our services. These services may collect non-personal information like browser type, IP address, and pages visited.
7.1 We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure.
7.2 While we use various security measures, including encryption and secure servers, please be aware that no method of transmission over the internet is completely secure.
8.1 We may disclose your personal information to third-party service providers to help us run our business, including payment processors, delivery companies, IT service providers, and marketing partners.
8.2 We will only disclose your personal information to third parties when necessary for the operation of our business or as required by law.
8.3 In the event of a sale or transfer of our business or assets, your personal information may be transferred to the new owner.
9.1 From time to time, we may send you marketing communications regarding our products or services. You can opt-out of these communications at any time by using the unsubscribe link in the email or contacting us directly.
9.2 We will never sell or share your personal information for marketing purposes without your consent.
10.1 You have the right to access and correct the personal information we hold about you. If you believe the information is incorrect or incomplete, please contact us to request a correction.
10.2 If you would like to access your personal information or make corrections, please contact us using the details below.
11.1 We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting purposes.
12.1 If you believe that your privacy has been compromised or if you have a complaint about our privacy practices, please contact us. We will investigate and respond to your complaint as soon as possible.
13.1 We may update this privacy policy from time to time. Any changes will be posted on our website, and the revised policy will be effective from the date it is published.
If you have any questions or concerns about this privacy policy, or if you wish to exercise any of your rights, please contact us at:
Vann Voss Pty Ltd
Email: hello@vannvoss.com.au
Website: www.vannvoss.com.au
This privacy policy was last updated on [insert date].
1.1 We accept the following payment methods:
(a) PayPal
(b) Afterpay
(c) Visa
(d) Mastercard
(e) American Express
1.2 Please note that we do not accept cheques or money orders.
2.1 If your payment is declined, don't panic! Here are a few things to check:
(a) Ensure that the billing details (such as your name, security code, and billing address) match what you’ve entered into our system.
(b) Verify that there are sufficient funds or credit available on your payment method.
(c) Check that your payment method is not expired and is valid for use.
2.2 If the issue persists, we recommend contacting your payment provider or bank for assistance in resolving the issue.
1.1 This Disclaimer and Waiver applies to the provision of services and products by Vann Voss Pty Ltd (ACN 683 767 544) (we, us, our) to you. By purchasing, accessing, or participating in any of our services or products (defined below), you agree to this Disclaimer and Waiver.
1.2 For the purposes of this Disclaimer and Waiver:
(a) Claim means any claim, counterclaim, action, proceeding, demand, or legal dispute;
(b) Products means filtered water bottles and related products sold by us;
(c) Services means the following:
i. The sale of filtered water bottles and related products;
ii. Providing information regarding our products;
iii. Offering customer support and educational content regarding product use and benefits;
iv. Any other services offered by us in the future;
(d) Site means our website at www.vannvoss.com.au.
2.1 We provide our Products and Services on an "as-is" and "as-available" basis, and while every effort is made to ensure the accuracy of the information provided, we make no representations or warranties regarding the suitability, reliability, availability, timeliness, or accuracy of our Products, Services, or information provided.
2.2 None of the Products or Services we provide guarantee specific results or improvements related to your hydration, health, or overall well-being.
2.3 You acknowledge and agree that we, our employees, affiliates, agents, and representatives are not responsible for decisions you make or any consequences, whether desired or undesired, that arise from your use of our Products or Services.
2.4 Any testimonials or examples provided are not a guarantee that you will experience the same or similar results.
2.5 We make no warranties regarding the suitability of our Products or Services for any particular purpose, nor do we assume liability for the application or use of any Service. It is your responsibility to independently assess and verify the suitability of any Product or Service.
2.6 All information provided by us regarding our Services is based on data available at the time, and we do not guarantee the ongoing accuracy of such information.
3.1 You acknowledge that all information on our Site is purely informational and should not be considered as professional medical advice.
3.2 Our Products are not intended to diagnose, treat, cure, or prevent any disease. Our filtered water bottles are designed for personal hydration and convenience only. Always seek medical advice from your healthcare professional before using our products if you have health concerns.
3.3 We will not be held liable for any injury or harm arising from the use of our Products, including but not limited to any allergic reactions or injuries caused by the improper use of our Products.
3.4 You warrant that you are of sound mind and capable of assessing whether you are willing to use our Products. By purchasing and using our Products, you acknowledge that they carry an inherent risk, and you accept full responsibility for assessing these risks.
3.5 You agree to indemnify and hold us harmless from any claims, damages, or losses that result from your use of our Products.
3.6 In relation to our Products, you understand and agree that:
(a) While we strive to provide accurate descriptions, we do not guarantee that the information is always up-to-date or accurate;
(b) We reserve the right to modify product descriptions or discontinue products at any time without notice;
(c) Any accessories shown in product photos are not included unless otherwise specified.
4.1 To the fullest extent permitted by law, in consideration of being allowed to use our Products or participate in our Services, you agree not to make any claims against Vann Voss Pty Ltd and its officers, employees, agents, or contractors (the “Releasees”) for any loss, injury, damage, cost, or expense arising directly or indirectly from your use of our Products or participation in our Services.
4.2 You acknowledge that in the event of injury or damage arising from your use of our Products, you will not seek to hold the Releasees liable.
4.3 You agree to release and hold harmless the Releasees from all claims arising from any acts or omissions by you or by the Releasees in connection with the Products or Services we provide, including claims for negligence.
4.4 You agree to indemnify the Releasees against any claims or losses arising from your use of our Products or Services, including legal costs and expenses.
4.5 This Disclaimer and Waiver binds your heirs, executors, and legal representatives.
4.6 This Waiver applies jointly and severally in favor of the Releasees.
5.1 You acknowledge that you have read and fully understand this Disclaimer and Waiver, and you are over the age of 18. You understand that by purchasing or using our Products, you are voluntarily giving up substantial rights and agreeing to these terms.
All Rights Reserved.
This document was last updated on 14 March 2025.
